Shiregreen Medical Centre and Melrose Surgery Appointment Survey

Q1 Are you happy with the current appointment booking system – Answered 610, Skipped 5
ANSWER CHOICES AND RESPONSES
Yes – 22.30% (136 answered)
No – 73.44% (448 answered)
I’ve never used it – 3.28% (20 answered)
I don’t know how to book appointments – 0.98% (6 answered)
TOTAL 610 answers

Q2 Do you find it difficult to get through to us by phone at 8am? – Answered 604, Skipped 11
Yes – 89.90% (543 answered)
No – 6.29% (38 answered)
I’ve never called at this time 3.81% (23 answered)
TOTAL 604 answers

Q3 Would you prefer to be able to call at a more convenient time for you to book an appointment? – Answered 608, Skipped 7
ANSWER CHOICES AND RESPONSES
Yes – 92.27% (561 Answered)
No – 7.73% (47 Answered)
TOTAL 608 answers

Q4 If it were available how likely is it that you would prefer to use an app or a link on our website to book an appointment? – Answered 613, Skipped 2
ANSWER CHOICES AND RESPONSES
Very Likely – 52.85% (324 Answered)
Likely – 19.25% (118 Answered)
Neither Likely nor unlikely – 9.46% (58 Answered)
Unlikely – 7.83% (48 Answered)
Very unlikely – 10.60% (65 Answered)
TOTAL 613 answers

Q5 Would you be happy to provide the receptionists with more information so they can speak with a Doctor immediately whilst you’re on the phone so the Doctor can decide immediately how best we can help you when you call? – Answered 615, Skipped 0
ANSWER CHOICES AND RESPONSES
Yes – 42.11% (259 Answered)
Sometimes – 13.50% (83 Answered)
Depends why I’m calling – 36.75% (226 Answered)
No – 7.64% (47 Answered)
TOTAL 615 answers

Q6 Would you like more availability to book appointments in advance? – Answered 607, Skipped 8
ANSWER CHOICES AND RESPONSES
Yes – 95.06% (577 Answered)
No – 0.33% ( 2 Answered)
Not bothered either way – 4.61% (28 Answered)
TOTAL 607 answers

Q7 Are you aware that we are part of a network of practices that work together to offer patient appointments for Drs, Nurses, Physio, Pharmacist and Health Care Assistants at local hubs out of hours? – Answered 614, Skipped 1
ANSWER CHOICES AND RESPONSES
Yes – 58.31% (358 Answered)
No – 41.69% (256 Answered)
TOTAL 614 answers

Q8 Are you aware that one of the functions of the 111 service is for patients to contact them when we have no more availability that day for 111 to help you get the right treatment or advice when you need it? – Answered 612, Skipped 3
ANSWER CHOICES AND RESPONSES
Yes – 63.73% (390 Answered)
No – 12.42% (76 Answered)
I thought I could only call them when you’re closed – 14.87% (91 Answered)
I didn’t know NHS 111 clinicians and call advisors can give patients the advice they need without using another service such as their GP or A&E – 8.99% (55 Answered)
TOTAL 612 answers