WE ARE CURRENTLY WORKING THROUGH THE VACCINATION PROGRAMME AS QUICKLY AS WE CAN.
PLEASE DO NOT CONTACT THE SURGERY FOR A COVID-19 VACCINATION, WE WILL CONTACT YOU.
MANY THANKS FOR YOU UNDERTSANDING DURING THIS BUSY PERIOD.
DUE TO REDUCED STAFFING CAPACITY BECAUSE OF THE COVID-19 PANDEMIC WE ARE RECEIVING A SUSTAINED WAIT PERIOD ON OUR PHONE LINES, PLEASE ONLY CONTACT THE SURGERY IF IT IS ABSOLUTELY NECESSARY AT THIS PRESENT TIME.
WE WILL STILL CONTINUE TO BE TRIAGING GP AND NURSE PRACTITIONER APPOINTMENTS FIRST BY A CLINICIAN OVER THE PHONE.
We are receiving a high amount of phone calls into the surgery due to the current pandemic. We have implemented a specific queuing system to allow you to know where you are in the queue. We are aware of the increase and are doing everything possible to counter act the wait time you experience.
With patients’ needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need.
As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
Our mission is to provide excellent clinical care to the patients in the surrounding areas, wherever possible.
If you have received a letter from the national booking system about a vaccination appointment and have any questions about this, please contact the number on the letter. The practice does not have any information on the centres and is not able to book appointments for patients at these venues.
If you would prefer to have your appointment at our local service, you do not need to do anything – we will contact you as soon as an appointment is available
If you are aged 70 or over, and have not yet had a vaccination, you may get a letter from the NHS national booking system inviting you to make an appointment at a large scale centre like Sheffield Arena.
These are being sent to people who live within 45 minutes of one of the centres that has been opened, which might be in a different area to where you would normally receive your healthcare.
Please note that you do not have to book an appointment at one of these centres if it is not convenient for you to get there. You can choose to wait for an invitation from your local GP practice. Please do not contact your local practice about an appointment until you receive an invitation from them.
Over 70, clinically extremely vulnerable and frontline health and social care worker
If you are over 70, clinically extremely vulnerable or a frontline health and social care worker and yet to have the vaccine yet for whatever reason, it’s not too late to come forward. You can now book a vaccination appointment online at Click the link to book
or call the free number on 119.
Additions to the clinically extremely vulnerable list
On 16 February, the government announced they were expanding the number of people being asked to shield, that is those identified as being clinically extremely vulnerable to serious complications from covid.
Rather than being place on the shielding list as a person that has one type of health condition, people are being asked to shield based on a combination of factors including underlying health conditions, ethnicity, age, weight and deprivation.
All people now identified as extremely clinically vulnerable will get a letter from the government asking them to shield explaining what they need to do. This means they will be advised to stay at home as much as possible and offered help such as for food or getting medicines where needed.
This data will be shared with GPs and they will be prioritised for being vaccinated. If newly added shielded patients haven’t yet had a vaccine, please do not contact your GP about the vaccine, they will contact you when they have supply available.
At risk adults aged 16-64 and the over 65s
From 15 February, people from the next two priority groups will start to be offered the covid jab.
The NHS will contact people in the 65 to 69 age group, and people at risk aged 16 to 64 with an underlying health condition.
GP led primary care networks will focus initially on those with an underlying health condition because of the relationship between general practice and those with long term conditions, and continuity of care.
People aged 65 to 69 will be invited by letter to book an appointment at a large vaccination centre such as Sheffield Arena. If you’re aged 65 to 69 and want to wait to be called by your primary care network or who have already received the jab you do not need to respond to the invitation.
This is the biggest vaccination programme the NHS has ever undertaken and these are the largest groups to vaccinate so far and will take time to contact everyone. In the meantime, please don’t call your GP to enquire about a vaccine, the NHS will contact you when you’re eligible and we have a supply of vaccines.
The NHS and council are compiling a list of carers based on who receives the carers allowance or those known to SCC, carers centre and their GP.
Once a list of unpaid carers has been pulled together by the council and NHS, all those who are eligible adult carers will be contacted via the national booking system to receive an invitation to book vaccination through at large vaccination centre such as Sheffield Arena.
Adult carers who are flagged on their GP systems will also be offered vaccination via a primary care network.
We ask people to not contact their GP with vaccine query.
If you need medical help, the NHS is still here for you.
The practice is open and available for patients who need care.
If you need medical help from us, contact us by phone on 0114 2456123 to be assessed. Please don’t turn up at the GP surgery without an appointment.
If you need urgent medical help, use the NHS 111 online service. If you cannot get help online, call 111 and they’ll direct you to the best place. A&E and the walk in centre are open for urgent and emergency health needs.
If it’s a serious or life-threatening emergency, call 999. If you are told to go to the hospital, you must go to the hospital.
This Sheffield website includes information about the services available and when to use them, as well as information on waiting times for each of the urgent and emergency services in Sheffield – http://sheffieldurgentcare.co.uk Click here to visit the website…
Get a test now. Do not leave home for at least 10 days To get a test now, click this link
Patients are asked to continue to wear face coverings when entering the building. If you can not do this, please inform the staff. Your procedure or appointment may be delayed until we can carry out a full risk assessment and you may be asked to wait outside until the clinician is ready for you.
Staff will be wearing visors or masks in the surgery to protect you and colleagues.
Patients will be asked screening questions, you may be asked multiple times, apologies for this. Patients will now also have their temperature checked before entering the main part of the building.
Any patients who record a high temperature will be denied access to the premises and advised to go home and follow government guidance to arrange a test. This will then be recorded in the patient notes. Patients with normal temperature will not have a reading recorded.
Staff will also have temperature checks at the start of every day; anyone with a raised temperature will be sent home and instructed to follow government guidance.
The NHS track and trace app has now gone live. A site QR code will be available and we will encourage patients and staff to use this, it is however optional.
We hope you understand that all of the above is necessary. We accept that this will detrimentally affect how we deliver services but our main aim is to keep patients and staff safe.
During this challenging time we would like to thank all of our patients for their continued support and understanding of the changes at the practice.
PRESCRIPTION ORDERING – we have temporarily changed the way you can order your prescriptions. We are now accepting telephone requests to limit the amount of patients having to come into the surgery during the COVID restrictions. If you wish to order you medications in this way, please call the surgery any weekday between 11am and 1pm. The safest and easiest way to order you prescriptions is via patient access available 24 hours a day, 7 days a week – please contact reception for details
please note all samples must be brought back to the surgery for 12 noon each day. Failure to return samples before this time may result in the sample(s) having to be repeated.
Please do not ask your GP for a fit note if you are off work because of coronavirus. Instead, you can get an isolation note to send to your employer as proof you need to stay at home. These can be obtained electronically by visiting http://111.nhs.uk/isolation-note Click here for fit note…
If you need a fit note for something other than coronavirus, it must be signed by a doctor but you do not always need to see a GP in person to get one.
Please don’t turn up at the practice unless we have told you to. In the first instance, ring the practice to talk to someone.
“Fit note” is the informal name for a Statement of Fitness for Work. Find out more about when you need a fit note.
FOR THE LATEST ADVICE
• Who is at higher risk of from coronavirus – https://www.nhs.uk/conditions/coronavirus-covid-19/people-at-higher-risk-from-coronavirus/whos-at-higher-risk-from-coronavirus/ Click here for website…
• On people in shielded or extremely vulnerable groups https://www.gov.uk/government/publications/guidance-on-shielding-and-protecting-extremely-vulnerable-persons-from-covid-19 Click here for website…
• Latest government advice on education – https://www.gov.uk/coronavirus/education-and-childcare Click here for website…
• Sheffield City Council page on coronavirus – Sheffield City Council
DRIVE THROUGH BLOOD TEST SERVICE
We are now offering drive-through blood tests to vulnerable patients who may be affected by COVID-19.
Please contact the surgery for details.
Melrose Surgery, branch site of Shiregreen Medical Centre has had to close temporarily.
Due to staff sickness, we have taken the difficult decision to close the surgery in the short-term in the best interests of our patients’ and staff. We are fully committed to getting the surgery open again just as soon as we have enough clinical staff to provide safe, quality services.
During this time, services will be moved to Shiregreen Medical Centre. Melrose patients who need advice, a prescription or to see a GP or nurse should call the usual number – 0114 2795016 or 0114 2456123 for direct access to Shiregreen Medical Centre reception. They will be able to access appointments at Shiregreen,492 Bellhouse Road, Sheffield, S5 0RG, which remains open as usual.
Shiregreen Medical Centre and Melrose Surgery have been awarded a rating of ‘Good’ on the last inspection from Care Quality Commision (CQC). The date of the last inspection was 23rd July 2019.
You can find the certificates on the link below.
Please note that from Tuesday 7th May 2019, you can no longer book an appointment at the reception desk before 08.30am.
Our phone lines continue to be open from 08.00am (from 8.15am at Melrose) and we would encourage you to book any appointments via the telephone or register for online services – ask reception for details
Both premises are accessible for patients with disabilities and a wheelchair is now available at Shiregreen for getting around in the building. If you require any help to get into or around the building please let us know and we will do our best to assist you.
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