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NEW MELROSE OPENING TIMES : from Monday 6 August 2018 Melrose will close at 12:30 every day, all telephone calls will be automatically diverted to Shiregreen from 12:30.

Practice Management

Rachel Kershaw (f)

Practice Manager

Mrs Angie Baker

Deputy Practice Manager

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.


Tara Baldwin (f)
Sam Beard (f)
Janette Benjamin-Potts (f)
Angela Cordell (f)
Liz Georgsson (f)
Rachel Hawksworth (f)
Dena Littlewood (f)
Lisa Riches (f)
Diane Smith (f)
Nicola Thompson (f)
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.


Lisa Mason (f)
Angela Stephenson (f)
Amy Walton (f)

The Secretaries process all practice referrals, scan and code the hospital letters, new patient summaries, action doctor's reports and provide copies of medical records on request from solicitors and insurance companies. They each also have a specialised workload.

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